Warranty & Support

WARRANTY POLICY — 

Last Updated: 05-12-2025

This Warranty Policy explains the coverage, conditions, limitations and support process for products purchased from Showers & Filters.

1. Warranty Coverage

Our products come with a Manufacturer Warranty which covers:

  • Defects in material or workmanship

  • Parts and labour for servicing during the warranty period

Under warranty, the Company may repair or replace the product or the defective part at its discretion.

2. Eligibility Conditions

To avail warranty benefits, one of the following must be provided:

a) Warranty registration of the product on our website within 7 days of purchase along with the product serial number; or
b) A valid purchase invoice.

To raise a warranty claim, please contact our Customer Support along with the invoice and product details.

We may request additional information such as photos, videos, or proof of the issue to validate the claim.

The product must have a visible and valid serial number for warranty eligibility.

3. Warranty Service Terms

  • Defective parts will be repaired or replaced free of cost during the applicable warranty period.

  • Replacement parts or units will continue warranty for the remaining original period or 90 days, whichever is longer.

  • Warranty is applicable only for manufacturing defects.

4. Warranty Exclusions

Warranty does not cover the following:

  • Damage resulting from improper installation or misuse

  • Physical damage, accidents, negligence or damage due to natural causes (Act of God)

  • Product serviced or repaired by unauthorized technicians

  • Pick-up, drop-off or transportation charges for service

  • Regular maintenance, cleaning or consumable wear

  • Damage due to redesign, modifications or dismantling

  • Products not operated as per the provided instructions

5. Filter Cartridge Warranty

Filter cartridges are covered for 90 days solely against manufacturing defects.

This does not include:

  • Choking due to sediment buildup

  • Damage due to water quality or prolonged non-usage

  • Improper handling or storage

6. Product-wise Warranty (Showers & Filters)

Product Warranty
Shower Filter Models [Add warranty based on your product line]
Replacement Cartridges 90 Days Warranty
Other Accessories & Fixtures As per product listing on website

Note: Since your product list may differ from reference brand, warranty duration will be displayed on each product page at the time of listing.

7. Customer Support

For all warranty and post-sales support, contact:

Email: [Add your support email here]
Phone/WhatsApp: [Add support number here]
Support Hours: Monday to Saturday — 09:30 AM to 08:30 PM

8. Modification of Policy

We reserve the right to revise or update this Warranty Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.

This policy applies only to products purchased directly from Showers & Filters’ official website or authorized sales channels.